Where is my order?

Once the shipping company collects your order from our warehouse, we will send you an email with delivery information. We will keep you updated via the same channel if the shipment status changes or if any issues arise.

To track your order, click on: TRACKING NUMBER

You have the option to: use the same email you provided at the time of purchase and your destination postal code.

If you have it, you can also use the tracking number. Please note that this
number belongs to the shipping company, not your order number.

If you need information about shipping times, you can find it [here].

If you need further assistance, you can write to us at atencioncliente@godrevel.com.

What if I haven’t received the confirmation email?

If you haven’t received your purchase confirmation email, please note that it
may sometimes be sent automatically to the email associated with your default
payment method.

After waiting some time, check your spam folder. If you still don’t find it,
you can contact our team for assistance at administracion@godrevel.com.

If necessary, we can update it and resend the information. We will need your full name, shipping address, and purchase date to locate your order.

Can I cancel or modify the items in my order?

We’re sorry, but it is not possible to cancel or modify order items once
confirmed, including size changes or selected products.

If you want to make a change, you will need to wait to receive the order and process it through this link:

https://returns.reveni.io/godrevel

The period to request a return is 20 calendar days from the receipt of the order.

The first return within mainland Spain is free; subsequent returns will be charged to the customer.

Mistaken address or email?

Don’t worry! 🤝

After a few minutes, if you want to change the address, you’ll need to wait to receive the tracking number email and contact the shipping company directly via the provided emails. A useful option is to request that your package be delivered to a Parcel Shop, making it easier to pick up if you are not home.

I haven’t received my order, what could have happened?

You can see the location of your package via the link in the email we send once your order has been collected from the warehouse. If there’s an issue or the package shows as delivered but you haven’t received it, contact us at administracion@godrevel.com.

Two main reasons for non-receipt:

• Incorrect address: Check if the provided address is correct. If not, the shipping company will contact you directly in case of delivery failure. You can also handle this directly with them via phone or website. We will keep you updated via email about your order status.
  
• Failed deliveries: The courier will attempt delivery up to two times. Afterwards, the package may be left at a nearby Parcel Shop, here you’ll need to collect it.

If the order cannot be delivered and is returned to the sender, you will receive an email to process the refund yourself. Unfortunately, we cannot resend the
order.

You can check your order status here: ORDER STATUS

If you still need help, contact us at administracion@godrevel.es.

⏳ Please note that during high-demand periods (Black Friday, Christmas, Private Sales), shipments may take longer than usual.

Mainland Spain & Canary Islands

• Standard mainland shipping: Estimated delivery time is 2–4 business days. Orders under €100 incur a shipping fee of €3.70 for mainland Spain and €7.20 for the Balearic Islands. Orders over €100 are free shipping.
• Shipping to Canary Islands: Estimated delivery is 2–3 business days. Always include your DNI at checkout! For any issues, contact administracion@godrevel.com with your name and order number.

International shipping

EU countries:

• Estimated delivery: 3–4 business days.
• Orders over €100: free shipping.

Otherwise, shipping costs:

• Portugal: €5

• Germany, France, Italy, Czech Republic, Poland: €13

• United Kingdom: €18

• Rest of Europe: €15

Delays may occur due to holidays, customs, or external factors. Check your order status [here]. For issues, contact administracion@godrevel.com with your name and order number.

Returns and exchanges policy

• Online returns/exchanges:
  
  If you purchased through ODREVEL’s online store, you can request a return or exchange within 20 calendar days of receiving your order.
  
  All requests must be processed online through the official GODREVEL channel. You’ll need your order number and email associated with the purchase.

Important:

• Each order must be processed individually using its respective order number. Multiple orders require separate requests.
• Once submitted, you must:

1. Prepare the items correctly.
2. Drop off the package at the indicated pickup point;
3. Follow GODREVEL’s instructions.
4. Direct deliveries to warehouses, offices, or addresses other than the one indicated during the return process are not accepted.

Conditions for accepting a return:

• Items must be unused and unwashed;
• Free of stains, odors, or damage;
• With original tags;
• In original packaging, including zip bag if applicable.

GODREVEL reserves the right to reject returns that don’t meet these conditions. Products received in poor condition or differing from the original shipment will not be refunded or exchanged.

Non-returnable products:

Returns are not accepted except in cases of defect or GODREVEL error for:

• Underwear, socks, used swimwear, scarves, chains, contest prizes, used/damaged products, outlet/special promotion items.

Return shipping costs:

• First return within mainland Spain: free
  
• Subsequent returns:
• Mainland Spain: €4.50
• Balearic Islands: €7
• Canary Islands: €30
• Portugal: €5.50
• Rest of Europe: €16
  
  International returns: all duties, taxes, and customs fees are the
  customer’s responsibility. GODREVEL does not refund original shipping
  costs unless the product is defective or due to brand error.

When will I receive my replacement or refund?

Returns and exchanges follow a specific logistics process different from the
initial shipment.

• Requests must always be processed via the official channel. Unauthorized returns will not be accepted.
• Once registered, deposit the package at the indicated pickup point. The shipping company will collect and deliver it to our warehouse.
• Exchanges: New order sent within usual delivery times: 48–72 hours in mainland Spain, 7–14 days for other destinations. Times are approximate and may be affected by logistics, customs, or high-demand periods.
• Refunds: Issued once the product arrives at our warehouse and is inspected. Payment refunded immediately using the original payment method unless otherwise agreed.

All products must be returned in the same condition as delivered to ensure
proper processing.

Damaged orders
If the item received is damaged or defective, contact customer service.
You may choose a full refund (including shipping if applicable) or a store credit. We may request photos to expedite processing. All products are covered by legal warranty for manufacturing defects.

Accepted payment methods:

• Bizum (Spain only)
• Discover
• Mastercard
• Visa
• Apple Pay & Google Pay

Can I use multiple discounts?

• Only one code per order
• Codes not valid on already discounted
  products
• Discounts cannot be applied
  retroactively after the order is placed

Can I cancel or modify my order?

• No cancellations or modifications after
  the order is processed.
• To change items or address, wait to
  receive the tracking number and contact the shipping company.

• Detailed sizing is provided in each product’s Size Guide section below the description.
• For further guidance, email atencioncliente@godrevel.com
  

Product notes:

• Underwear: non-returnable and non-exchangeable
• Accessories: scarves, chains, belts, hats, balaclavas, hooks, etc., are non-returnable

Our goal is 100% customer satisfaction.
Any issue or query can be sent to atencioncliente@godrevel.com.